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Return Policy

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This Return Policy explains how to return goods purchased from Chivrealthepax, 127 Lothian Rd, Edinburgh EH3 9AD, Great Britain, and how refunds are assessed.

Right of withdrawal

If you are a consumer in the UK or EEA, you may have a statutory right to cancel distance contracts within fourteen days of receiving the goods, subject to exceptions for sealed items that cannot be returned for health protection reasons once opened.

Food supplements

Because of health and safety rules, sealed food supplements may only be returned if the seal is intact and the product is in resalable condition, unless the item is faulty.

Faulty goods

If an item is damaged or not as described, contact us with your order reference and photographs where helpful. We will offer repair, replacement, or refund as required by consumer law.

How to start a return

Email or message us using the contact identifiers in the footer. Include your name, order number, and reason for return. We will confirm the return address and instructions.

Refunds

Approved refunds are issued to the original payment method within fourteen days of receiving the returned goods or evidence of return, unless we reasonably need longer to inspect the shipment.

Geography and customs

Returns must usually be sent from the same country or customs territory as the delivery address we used, unless we agree otherwise. You are responsible for any duties or taxes that apply when goods cross a border. If a shipment is refused at import, refund eligibility follows our written assessment of the case.